Support and Helpdesk Services

Sparx SolutionsManaged ServicesSupport and Helpdesk Services

World-Class Customer Service

Sparx Solutions offers a complete support service and provides itself on providing world-class customer service. Our team of highly skilled support staff will ensure all your issues are resolved and will provide recommendations on how to avoid the issue from reoccurring.

UC&C Services Services - Sparx Solutions Australia

24hrs Per Day 365 Days a Year Support Services

Our Sparx Network Operations Centre (SNOC) provides support services to our clients 24 hours a day, 365 days a year, and is located in the Melbourne CBD. SNOC provides the following features:

  • Remote Support 24 / 7 / 365 Days Per Year
  • Telephone Support and Diagnostics
  • Flexible Support Plans to meet Customer Needs
  • Access to Online Portal for Fault Communication and Tracking
  • Onsite Support to Clients in Victoria
  • Remote and On site Maintenance

Learn more how we can lower your capital investment, infrastructure and staffing operations using our 24/7 Support Desk team via our online form.