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Support and Helpdesk Services

Sparx SolutionsManaged ServicesSupport and Helpdesk Services

World-Class Customer Service

Sparx Solutions offers a complete support service and provides itself on providing world-class customer support service. Our team of highly skilled support staff will ensure all your issues are resolved and will provide recommendations on how to avoid the issue from reoccurring.

UC&C Services Services - Sparx Solutions Australia

24hrs Per Day 365 Days a Year Support Services

Our Sparx Network Operations Centre (SNOC) provides support services to our clients 24 hours a day, 365 days a year, and is located in the Melbourne CBD. SNOC provides the following features:

  • Remote Support 24 / 7 / 365 Days Per Year
  • Telephone Support and Diagnostics
  • Flexible Support Plans to meet Customer Needs
  • Access to Online Portal for Fault Communication and Tracking
  • Onsite Support to Clients in Victoria
  • Remote and On site Maintenance

Learn more how we can lower your capital investment, infrastructure and staffing operations using our 24/7 Support Desk team via our online form.